Service Manager 2012 description at portal / action log

I had an idea of adding the description of a Servicev Request (SR) in to the action log. The reason for this is that the description at the built in self-service portal in SCSM 2012 only displays the first three lines of the Service Request description.

View of the SR in the console.

Service Manager 2012 description at portal action log1

View of the SR in the Portal (only three lines from the description is shown).

Service Manager 2012 description at portal action log2

The following Runbook will add the description at the action log so the whole description will be visibel to the user of the Self-Service Portal.

Service Manager 2012 description at portal action log3

View of the Self-Service Portal with the description added to the log.

Service Manager 2012 description at portal action log3

By adding an activity at the beginning of a SR that runs the Runbook above you will always display the whole description at the Self-Service Portal.

Download Runbook: Add SR Description to Trouble Ticket Action Log

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