Microsoft Virtual Academy – System Center 2012 R2: ITIL for IT Pros

This is a very nice place to start when implementing ITIL processes into your buisness and don’t have that much ITIL experience. I recommend watching it before starting a project implementing ITIL

http://www.microsoftvirtualacademy.com/training-courses/system-center-2012-r2-itil-for-it-pros  

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