In this post I will describe how you can create a System Center Service Manager 2012 User Configuration Item (CI) and add a notification email address to it with Orchestrator.
For this I will use three Runbooks. One that kicks the whole workflow off, one to add the user CI and one to create the email address notification in the CI. The only thing that is needed to create the User CI and the email notification in this three Runbooks are the email address as an input.
When creating the user CI in the second Runbook, the first part of the email address, divided at the @ sign, will become the username and the second part will become the domain. The email notification will then be added by the third Runbook.
In the first Runbook, seen below, you will need to provide the email address as an input. It will then kick off the other two Runbooks that will first create the user CI and then add the email notification to the CI.
In the next Runbook the SCSM user CI is created.
In the next Runbook the SCSM email notification will be created.
Please feel free to download the Runbook and try it out yourself 🙂
Download Runbook: CreateUserCIandEmailNotification